COVID-19: Legal Aid BC now takes phone-only applications. Your questions answered.
  1. Acceptance
    If you use the software, resources, or services we provide through MyLawBC or its related web pages (the "Services"), you are bound by these terms and our Privacy Policy ("Terms").

  2. In these Terms of Use
    "You" means You, the user of the Services.

    "We," "us," or "our" means the Legal Services Society of British Columbia (Legal Aid BC).

    "Content" means our material or content that is part of the Services. This includes:

    • public legal information;
    • self-help toolkits;
    • infographics;
    • action plans;
    • draft documents, such as forms, wills, and separation agreements;
    • other information and resources; and
    • links to other websites.

  3. Changes: Terms and Services
    We can change these Terms at any time without telling you. Check this page for updates. You are bound by the changed Terms if you use the Services after we change these Terms. You may not use the Services if you do not agree to the Terms (original or changed).

  4. We Are Not Your Lawyer and the Services Are Not Legal Advice
    The Services are only for your information. You may need advice from a lawyer before relying on Content or the Documents created using the Services.

    We link to other websites where you can get more help from lawyers and non-lawyers, legal information, and online tools such as support calculators. We may also link to a website where you can donate online to help us continue to provide and improve these Services for future users.

    You agree that:

    • We are not your lawyer and there is no lawyer-client trust relationship between you and us.

    • The Services are not legal advice — only information.

    • The content may not be right for your situation.

    • While we do our best to keep our information up-to-date, the Services may be outdated, incorrect, and/or incomplete.

    • Links to other websites, such as online public information resources and support calculator tools, are for your information. We only link to sites that we believe are helpful. We also may link to a website where you can donate online to help us continue to provide and improve these Services for other users.

      However, these links are not under our control. The providers of these websites are responsible for keeping them up-to-date and accurate, not us. We do not take any responsibility for their content or any links within them. You alone are responsible for making sure you accept their terms of use and privacy terms; that they are right for your situation; and are up-to-date, correct, and complete.

    • You will not use the Services as legal advice.

    • The Services are not applicable, are of no use, and have no value, outside of British Columbia, Canada, unless otherwise indicated by the service.

  5. License
    If you comply with all these Terms, you can use the Services for personal reasons only. If you do not comply, we can and will stop your use of the Services.

  6. Dialogue Tool Terms
    If you use our "Dialogue Tool," these terms also apply:

    1. You must register for an account and log in to use the Dialogue Tool with a user name and password. You should select a password that cannot easily be guessed.

    2. You agree to provide and update us with accurate and complete information.

    3. You are responsible for preventing the unauthorized use of your user name and password. You are responsible, legally or otherwise, for any use of your user name and password.

    4. Information you or others enter into the Dialogue Tool (the "User Info"), including any alerts/notifications about when it is entered, may be disclosed to other people, such as:

      • your former spouse, using the Dialogue Tool to resolve a dispute with you;

      • people who request access to your User Info for evidence to be used in court for similar purposes;

      • us, our employees, our agents, our contractors, and our service providers; and

      • as required by law.

    5. If you use the Services, you are giving us the right to use, reproduce, change, and insert your User Info into our Content without your adding any conditions onto our right. (This could include, for example, filling out your name and address in a separation agreement. The combination of our Content and your User Info is "Your Documents.")

    6. While we will endeavour to avoid this, at times of high traffic or poor internet connectivity there is a possibility of the loss of some of your User Info if you and your former spouse are simultaneously drafting clauses. This means you may have to redraft the clauses you were working on. We are not responsible, legally or otherwise, for any loss of content.

    7. Our Privacy Policy applies to your User Info.

    8. You must not pretend to be any other person.

    9. If your User Info has information about any other person (who is not you), you must have the legal right to give us that information.

    10. We are not responsible, legally or otherwise, for any User Info or any interactions that users have using the Services.

    11. You may become legally bound. You understand and agree that:

      1. you must review Your Documents to make sure they accurately reflect your User Info and intention; and

      2. if you properly execute Your Documents, it will create a document that is legally binding on you.

  7. Family Resolution Centre
    If you use our "Family Resolution Centre," these terms also apply:

    1. You must register for an account and log in to use the Family Resolution Centre with a user name and password. You should select a password that cannot easily be guessed.
    2. You are responsible for preventing the unauthorized use of your user name and password. You are responsible, legally or otherwise, for any use of your user name and password.
    3. Information you or others enter into the Family Resolution Centre (the "User Info"), including any alerts/notifications about when it is entered, will be disclosed to other people, such as:
      1. The other parent, using the Family Resolution Centre to work out parenting or child support arrangements
      2. us, our employees, our agents, our contractors, and our service providers; and
      3. as required by law.
    4. If you use the Services, you are giving us the right to use, reproduce, change, and insert your User Info into our Content without your adding any conditions onto our right. (This could include, for example, filling out your name and address in a parenting and/or child support agreement. The combination of our Content and your User Info is "Your Documents".)
    5. Our Privacy Policy applies to your User Info.
    6. You must not pretend to be any other person.
    7. We are not responsible, legally or otherwise, for any User Info or any interactions that users have using the Services.
    8. You may become legally bound. You understand and agree that:
      1. you must review Your Documents to make sure they accurately reflect what you and the other parent have agreed to.
      2. if you properly execute Your Documents, it will create a document that is legally binding on you.

    Mediator

    1. The mediator helps you and the other parent communicate about and write out your parenting arrangements into an agreement.

    2. o The mediator doesn't represent you or the other parent. The mediator is a neutral third party. They don't make decisions for you or take sides.

    3. The mediator will help you if you tried to create parenting and/or child support arrangements online and need help or don't agree, or if you ask for help from a mediator.

    4. You understand that once the mediator takes over the drafting of the parenting and/or child support arrangements, you will not be able to make changes to the document in the platform yourself directly.

    Voluntary participation

    1. Negotiating with the other party and working with a mediator is voluntary. The mediation will end if either party or the mediator decides that mediation isn't helpful and the decision to end the mediation is confirmed in writing.

    Children's best interest

    1. The decisions you make must be the best interest of your children.

    Conduct

    1. You'll behave openly, honestly, and respectfully to try to resolve the parenting issues.

    2. You'll provide full relevant information, including the required financial disclosure, to the mediator and to the other parent.

    3. You'll participate in a timely manner and comply with the requested timeframes.

    4. You won't use abusive language, call names, or attack or threaten the other parent or the mediator.

    5. You won't change your place of residence or the lifestyle of any children until mediation is finished, unless you have the written consent of the other parent and have told the mediator.

    Confidentiality

    1. Anything said, written, or communicated during mediation is completely confidential. This means that you will not talk about anything that happens in mediation with someone who was not involved in the mediation, except with a professional such as a lawyer, child specialist, or counsellor helping you with legal or parenting issues.

    2. You must maintain this confidentiality, unless all parties agree in writing that they can talk about mediation.

    3. You must not have another person, especially any children, participate or be present while you are using your device/computer for mediation, unless all parties agree to this in advance.

    4. You must not screenshot, copy, print, record audio or video, or store data entries in any way.

    5. You will try to protect confidentiality by preventing anyone from accidentally seeing your emails, notes or other information on your computer or device, and take immediate steps if there has been disclosure.

    6. Any additional participants must agree to these Terms of Participation in Mediation.

    Mediator confidentiality

    1. The Mediator will treat all information as confidential except:

      1. with the written consent of all participants;

      2. to consult with other members of the Family Resolution Team;

      3. as required by law, including reporting a child in need of protection as defined by BC’s Child, Family and Community Service Act;

      4. anything they believe to be relevant to the issues being mediated;

      5. anything they believe discloses an actual or potential threat to human life or safety or a crime that might be committed;

      6. for research, statistical, accreditation or educational purposes, if the information does not directly or indirectly disclose the identity of any participant;

      7. to defend any claims in law or otherwise;

      8. what is required to confirm to Provincial Court that parents have met the Consensual Dispute Resolution requirements through their participation in mediation, pursuant to Rule 18 of the Provincial Court Family Rules, should either party request it;

      9. as required for reporting to Legal Aid BC;

      10. if you and the mediator agree to use communication technologies outside of the FRC platform, such as emails, or video conferencing, or other cloud storage platforms to share and exchange documents, you understand and specifically consent to the risks associated with using these communication technologies.

    2. It isn't always possible to completely control where or how some personal data is collected, stored and accessed. You release the mediator from any liability in the event of any inadvertent disclosure.

    Court

    1. You can't subpoena or otherwise require the mediator to be a witness in any legal proceeding relating to the family matter.

    2. You can't subpoena any documents the Family Resolution Centre or the Mediator has.

    3. If you do subpoena either the mediator or the documents, in contradiction of this agreement, you may be subject to damages and have to pay compensation.

    Limitation periods

    1. Family Law Act limitation periods may be suspended during the mediation process to allow opportunity to reach agreement.

    Agreement

    1. If the parties agree to parenting or child support arrangements and get an agreement, a signed and witnessed agreement will be an enforceable contract.

    2. The parenting or child support arrangements may form part of a more complete agreement on all the family issues or a consent order.

    3. A temporary agreement will be replaced by a final agreement.

    4. Agreements will be considered by the courts.

    Independent legal advice

    1. You can review the Terms of Use, any issues involved in the mediation, the parenting or child support arrangements or any agreement with a lawyer.

    2. You are responsible for any costs of review with a lawyer.

  8. Changes to Services
    Any time we want, we can change the Services. This may change Your Documents and User Info.

  9. Suspensions, Removals, Interruptions, and Termination
    We can remove any Services or User Info for any reason at any time without telling you. The Services may be interrupted for many reasons. We are not responsible, legally or otherwise, to you or any other person for any suspensions, removals, interruptions, or termination of the Services. We can stop providing the Services at any time. We are not responsible, legally or otherwise, to you if we do that.

  10. Ownership
    We own the Services, and everything about them. You only have a right to use the Services. You own your User Info, and promise us that you have the right to provide the User Info to us.

    The information on the website may not be used for commercial purposes of any kind. The information on the website may not be used to include any of the material in a published work, whether in physical, electronic, or whatever format, without our prior written consent.

  11. Unacceptable Uses
    You will not:

    1. interfere with, or attempt to interfere with, the Services;

    2. copy, modify, adapt, or translate the Services;

    3. decrypt, decompile, disassemble, or reverse engineer the Services or reduce the Services' software to its source code;

    4. create derivative or competitive works from the Services;

    5. rent, lease, sub-license, assign, or transfer the Services or any of the rights granted by these Terms;

    6. delete, change, or obscure any of our proprietary notices;

    7. violate the law, regulation, or any person's legal rights in using the Service; or

    8. use the Services to practise law or to give legal advice.

  12. In addition to the unacceptable uses in Section 10, you will not post or transmit to or from this website any material:

    1. that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, discriminatory, menacing, scandalous, inflammatory, or which may cause annoyance or inconvenience;

    2. for which you have not obtained all necessary licences and/or approvals;

    3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the intellectual property rights of any third party, in any country in the world; or

    4. which is technically harmful (including, without limitation, computer viruses, harmful components, corrupted data, or other malicious software or harmful data).

  13. Liability
    You use the Services at your own risk. We are not responsible, legally or otherwise, to you or any other person for your use of the Services or in any way under these Terms. We make no promises, warranties, statements, or conditions at all, express, implied, or statutory, related to these Terms, the Services, or User Info. If we become responsible, legally or otherwise, to you for any reason, then our total liability to you for all your claims will not go above the amount of money we received from you in the three months before the claim first arose.

    As well, we are not responsible under these Terms for any indirect, special, punitive, or consequential court award of money. We are not responsible, legally or otherwise, to you for any loss of revenue, savings, income, profit, or reputation based on any legal theory. These limits apply even if we are told of the possibility of those damages. You will not join in any class action lawsuit against us.

  14. Indemnity
    You will protect us from all losses or court award of money that result from your use or non-use of the Services, any User Info, or your breaking of any of these Terms.

  15. Entire Agreement
    These Terms are the whole agreement between us about the matters in these Terms. There are no other terms, except for the Family Resolution Centre. You understand that the mediator is qualified under the Family Law Act, and has also agreed in writing to the terms related to mediation and Family Resolution Centre as set out in this Terms of Use. You further understand that The Terms of Use and the agreement signed by the mediator together form the Agreement to Participate in Mediation, as required under the Family Law Act.

  16. Survival
    The sections that are supposed to survive the end of these Terms will survive.

  17. Invalid Terms and Waiver
    If a court states that a section of these Terms is not valid for some reason, all of the other valid sections will still apply. Our decision not to enforce a right that we have only protects you if we send you a written note that says we will not use our right.

  18. Governing Law
    These Terms are understood and governed by the laws of British Columbia. If we have a dispute, you may only start the legal dispute in the courts in British Columbia.

  19. No Assignment
    These Terms and the Services are personal to you. You may not give, transfer, or assign your rights or obligations to anyone else.

  20. Binding
    These Terms bind you and us, and anyone who may legally represent you or us, including both your and our successors, legal representatives, heirs, trustees, and permitted assigns.